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FAQ'S

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  1. Can I pick up my order?
    Yes. If you’re in the Metro Detroit area, visit us at 171 W. Nine Mile Rd, Ferndale MI, 48220. Inside of Maurice London Boutique.

  2. How many ounces are in each bundle of Preva Hair?
    Each of our bundles are approximately 3.5 ounces.

  3. Do we ship internationally?
    At this time we do not ship internationally but please continue to check back for updates on our shipping availability.

  4. How long does shipping take?
    Hair generally arrives within 3-7 days of shipment. Expect delays during the holiday.

  5. When will my hair be shipped?
    Hair that is ordered by 5pm that business day will be processed within 24 hours and then shipped out.

  6. How many bundles do I need to order?
    12” - 16” (at least) 2 Bundles
    18” - 22” (at least) 3 Bundles
    24”+ (at least) 4 Bundles
    Consult with a Hair Care Professional for additional advice.

  7. Does Preva Sell Closures?
    Yes we do! All closures are 16” Lace Closures.

  8. What hair lengths do Preva offer?
    Preva offers hair lengths from 12in - 30in. 

  9. How long will Preva Hair last?
    With proper care, your hair can last from 1 to 2 years.

  10. How do I choose a hair color?
    Our hair is 100% Virgin Hair. This means the hair comes in either a Natural Black or Dark Brown.

  11. How can I track my order?
    You will receive an email notifying you of the tracking number.

  12. What happens if an item I order is out of stock?
    If an item is ever out of stock, we will contact you my phone or email to accommodate you as best we can. If you do not wish to proceed with your order, we will issue a full refund.

  13. Can Preva hair be dyed or colored?
    Our hair can most certainly be colored! For best results, seek a Professional Colorist.

  14. What products should I use?
    Sulfate free products work best to help maintain the hair’s integrity.

 

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